About Boileau

A Company dedicated to Service Excellence since 1989

Our Story

Angelique and Michael Boileau founded Boileau Business Technology in 1989 and stand proudly as one of South Australia’s leading providers of information and communication technology (ICT) and managed print services.

 

Their passion and innovation for service excellence allows them to discover and implement new advances in technology faster than any other service provider in South Australia, allowing them to maintain a competitive advantage over larger corporate enterprises.

Our Purpose

Boileau is a unique boutique company providing ‘End-to-End’ Business Solutions at highly competitive prices. The needs of our customers are always our priority, and our professional advice is aimed at providing a satisfying and viable solution for our clients.

Vision

 

Our vision for the future requires us to be aware of technological advances and innovations to ensure that these advances are available to benefit our customers and the environment in which we live and work.

Our Mission

 

Providing integrated technology, equipment and systems to provide solutions for South Australian businesses with service excellence.

Our Values

 

The most important aspects of our business are:

• Our Customers for whom we aspire to excellence in service

• Our Staff who deserve our active support in their personal and professional development.

• Our Suppliers who warrant our true and honest representation.

Our Quality Policy

Boileau Business Technology clearly acknowledges that the business community expect technology providers to be continually seeking improvements to ensure that we continue to provide “cutting edge” Integrated Technology Solutions, combined with service delivery excellence, at affordable pricing!

 

The Company aims to achieve this with clearly defined and consistent quality assurance principles in all aspect of its operations. Risk management is embedded throughout the operation to ensure quality outcomes when planning and evaluating technological advances and innovation for the benefit of customers and the environment in which we live, work, and play.

 

 

Our core principles are;

 

  • To build a mutually profitable relationship with our clients, aiding their long-term success through the understanding of their business needs and in turn the needs of their customers.

 

  • To always provide the most efficient cost-effective integrated technology solutions, for all South Australian businesses.

 

  • All employees always take responsibility in participating and providing the best customer experience in the delivery of project and service outcomes.

 

  • Drive continual improvement for innovation, based upon efficient business processes, well-defined measurements, best practices and customer surveys.

To achieve these principles, all team members at Boileau Business Technology will;

 

  • Ensure quality is at the forefront throughout the Company operations.

 

  • Develop staff competencies, creativity, empowerment and accountability through appropriate development programs and demonstrate strong management involvement and commitment.

 

  • Continually examine and improve quality performance against clear and measurable KPI’s

 

  • Assess supplier’s abilities and ensure they continue to align with the Company’s vision.

 

  • Maintain a Quality Management System to ISO 9001:2015

 

  • Ensure Quality Pillars are upheld and reviewed for “strength” and sustainability.

 

Senior Management will undertake regular reviews, to ensure this policy is effectively communicated and understood by personnel and applied to all areas of operations. On request, senior management will make this policy available to relevant interested parties as they see fit

 

Boileau Business Technology strives to be the best provider of “End to End” Integrated Technologies in the industry using these guiding principles. Everyone in the Company is accountable for fully satisfying customers by meeting and exceeding their requirements and expectations with best-in-class solutions and services. The Company goal is 100% customer satisfaction 100% of the time.

Our Milestones

Boileau was founded in conjunction with a currently strong
FUJIFILM Partnership Commenced here in Adelaide.

1989

Boileau Business Technology was founded in Adelaide.

2009

Boileau relocated to custom-designed and built headquarters.

2013

Boileau’s first data centre was established.

2020

Boileau celebrates 30 years in business in SA.

Working with Boileau

More than just a Supplier

 

We believe it is our social responsibility to contribute both our time and financial support to make a positive impact on the South Australian community.

On Time, On Budget

 

We understand that time is money and always strive to deliver results within budget and on time. We strive to be the best.

Exceeding Customer Expectations

 

We seek to form long term technology partnerships with our customers and invest in the right people with the right skill sets to achieve the right outcomes.

Who We Partner with & Support