Customer Support Desk

What did you have to fix today?

It stands to reason that the more technology you introduce into your office to increase efficiency, reduce costs, and improve communication, the more technical difficulties you’ll encounter. For a majority of businesses, there is an IT guy, or even just a tech-savvy employee, who gets stuck with all the technology snags. And there is no doubt their time could have been spent better elsewhere.


Instead of fighting all these fires, consider outsourcing your Level-1 support issues to the technology experts at Boileau Business Solutions.

What Does a Customer Support Desk Do?

A managed Customer Support Desk solution handles your Level-1 support issues remotely so your IT resources can stay focused on larger IT projects. Your outsourced Customer Support Desk will:


  • Provide live technical support
  • Troubleshoot technical problems
  • Resolve issues through remote access
  • Document and track support requests
  • Triage requests and escalate when needed

Benefits of Boileau’s Managed Customer Support Desk

Eliminate the distraction of all the small but frequent IT requests your team receives

Focus on more meaningful projects and revenue-producing activities of your business

Identify common and recurring issues to find a proactive solution

Who We Partner with & Support